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All FAQs
FAQ Categories
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All Account and Billing FAQs
Billing
- What are your installation fees?
- When does my cable bill arrive in the mail?
- What if I am late paying my bill? Do I get a late fee, if so when?
- Why doesn’t my last payment show on my bill?
- Why is my bill more (or less) than usual?
- What do I do if I want to change the name on my TWC bill?
- Can I have my bill sent to another address instead of the service address?
- If I have a roommate, can they be billed separately for their service?
- Do I get billed separately for digital home phone from other TWC services I receive?
- I lost my current statement; where do I mail my payment?
- Is there a deposit required to get TWC service?
- Why do I pay more than my neighbor when we have the same service?
- Is there a senior discount available in my area?
- Does TWC have a discounted rate for low-income subscribers?
- Can you further explain the "Partial Month" line on the bill?
- How do I read my statement?
- Why does TWC bill one month in advance?
Cable Theft
Payment Options
- Can I view my bill online?
- How can I pay my bill? What are my bill payment options?
- Can I make a payment at any TWC location?
- Can I pay my bill automatically with my bank account or credit card?
MyServices
- What is MyServices?
- What does MyServices include?
- How do I sign in to MyServices?
- How do I set up a Time Warner Cable Username and Password?
- What if I forget my Username or Password?
- How do I find my customer code, if I am a Paperless Billing customer?
- How can I get my customer code if I don’t have a paper or paperless bill handy?
- Why do you need my email address to register for MyServices?
- What if my Username and Password aren’t working and I cannot login?
- What do I do if “Forgot your Username” or “Forgot your Password” don’t work?
- What features should I expect to see once I have signed in?
- If I upgrade or downgrade my Time Warner Cable Services, will I see those changes automatically reflected on MyServices pages?
- When will I see incoming calls on my MyServices page?
- How many incoming calls will I see in my MyServices Home Phone tab?
- Who has access to MyServices information?
- Who do I contact if I am having problems signing in?
- Can I transfer MyServices Online ID to someone else?
- How can I change my billing address?
- How do I change my e-mail address?
- How do I change my security questions?
- How can I opt-out of receiving emails and notices from MyServices?
- Can I confirm, cancel or reschedule a service date through MyServices?
- What if I can’t see one of the tabs in MyServices or if I’m subscribed to a service and the information does not display?
- What if I want records of inbound calls or calls not shown in the MyServices Home Phone section?
- How do I know that my order has been placed?
- When is my order processed and my installation sent out?
- How can I check the status of my order?
- When do I get billed once my account is active?
PayXpress
- What is PayXpress?
- Is there a charge for using PayXpress?
- How do I pay my bill online through PayXpress?
- What do I need to register for PayXpress?
- What are the the minimum system requirements for PayXpress?
- What is a Customer Code?
- Why do I need my Customer Code?
- Where do I find my Customer Code?
- Who should I call if I need assistance with my Customer Code?
- How do I automatically pay my monthly bill statement?
- Why would I want to automatically pay my monthly bill statement?
- How do I stop receiving my paper bill statement each month?
- If I receive my paperless bill statements online, am I free to change my mind and begin receiving paper bill statements again?
- What is a Recurring Payment?
- What is a One-Time Payment?
- What different ways can I pay my bill online?
- What is reflected in the amount due total on my Pay Bill page?
- Is it possible to view last month’s bill statement online?
- Will I receive an email notifying me that my bill statement is available to view and pay each month?
- How do I stop recurring payments once enrolled?
- Where may I locate a copy of the PayXpress Terms and Conditions?
- Moving? I am moving to a new address, how do I transfer my PayXpress account to my new address?
- Moving and want to order service? I am moving soon and want to order service for my new address. However, the current residents have Time Warner Cable service and the online system will not permit a service to be ordered for an address that already has service. So what do I do?
- How secure is my bill payment and personal information?
- How do I update my credit card, debit card, and bank or savings account information for my Recurring Payment?
- How do I sign into PayXpress?
- How am I able to view my bill statements online?
- If I sign up for PayXpress, must I pay my bill online?
- How do I view my statements?
- How long may it take for my request to Go Paperless to go into effect?
- How does Paperless Billing work?
Moving or Transfer of Service
- I am moving and would like to transfer my Time Warner Cable service to my new address.
- I am moving out of state at the end of this month. However, my roommate is staying and would like to have the cable transferred to her name. How do we go about doing this?
- Is there a charge to transfer my service?
- When I transfer my service, am I able to transfer the account to my spouse's name at the new location?
- What happens if my new address is not in a Time Warner Service area?
- What if I am moving to another Time Warner Cable area and want to transfer my service?
- What if I am moving a short distance, and will stay in the same city and want to transfer my service?
Policies
- What is the On-Time Guarantee?
- What is your disconnection policy?
- What is your Money Back Guarantee?
- Am I on a contract with my Time Warner Cable services?
- What if a Time Warner Cable technician accidentally breaks or damages my equipment?
- Does Time Warner Cable have seasonal/vacation hold?
- What do I do if my home is burglarized and my Time Warner Cable equipment is stolen?
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All Digital Cable FAQs
3DTV
- I purchased a “3D-Ready” TV a year or two ago. Will it work with 3D content?
- What do I need to see any content that is released in 3D?
- Will any of my current home theater equipment work with 3DTV?
- Where do I purchase these new 3D glasses?
- Will all Time Warner Cable Customers be able to view 3D content?
- Are there specific brands of 3DTV’s that are compatible with 3D?
- Will all HD set-top boxes be able to receive 3D content?
- When will Time Warner Cable make 3DTV more widely available?
- If 3D content will be limited initially, why should I buy a 3D-Ready HDTV now?
- Will 3D products be expensive?
- How do the 3D glasses work?
- Can everyone see 3D entertainment?
- Can I watch 2D movies and TV shows in 3D?
- What will I see if I tune to 3D programming and I don’t have a 3DTV?
- How do I set up my TV system to watch in 3D?
Before You Buy
- What is Digital Cable?
- Is Digital Cable available in my area?
- Do you have to sign a contract for the Digital Cable, and is there a fee for canceling the service?
- How many TV sets can I connect to Digital Cable?
- If I am a basic cable subscriber do I have to upgrade to Digital Cable?
- Do I need a digital TV set to receive Digital Cable?
- Can I have Digital Cable Service and Satellite Service at the same time?
- Do CableCARD-equipped devices provide access to Time Warner CableParental Control features?
On-Screen Guide
- What is the On-Screen Program Guide?
- Why do you block out some programs?
- May I change the color scheme of the Time Warner Cable Navigator™?
Set-top Boxes and Remote Controls
- How do I reboot my cable set-top box?
- How do I program my cable remote control?
- Are digital set-top cable boxes necessary?
- Do I need a separate digital cable set-top box for each TV?
- If I want additional set-top boxes, can I pick them up in any Time Warner location?
- Who owns the cable set-top box in my home?
- Can I get Dolby Digital sound from my Digital Cable box?
- How do I connect my digital TV and antenna?
- How do I connect my analog TV and antenna with a digital converter box?
- How do I connect my computer with my TV?
- How can I activate my TV as a monitor using Windows XP?
- How can I activate my TV as a monitor using Windows Vista?
- How can I activate my TV as a monitor using Windows 7?
- How can I activate my TV as a monitor using Macintosh?
CableCARD
- What is a CableCARD?
- Can I purchase a CableCARD and, if so, where?
- Can I have more than one CableCARD?
- If I have a Digital Cable Ready TV that is equipped with a CableCARD and I move, can I take the CableCARD with me?
- If I already have a CableCARD in my television set and I buy a new Digital Cable Ready CableCARD-compatible device (e.g., a DVR), can I use the CableCARD from my TV in that new device?
- How much will I be charged to use a CableCARD?
- If I have a CableCARD, do I still need my digital set-top box to get Digital Cable?
- Do CableCARD-equipped devices provide access to Time Warner Cable Parental Control features?
- Will I still get Movies On Demand and Pay-Per-View with a CableCARD?
- Will I still get the Music Choice channels with a CableCARD?
- Will I still get the interactive guide with a CableCARD?
- If I have a cable-ready HDTV set, do I need a CableCARD or special HD set-top box to view HD programming?
- Will a CableCARD work in my cable-ready television?
- Can I install a CableCARD into my TiVo Series3, TiVo HD, or TiVo HD XL DVR by myself?
- Why can't I view some channels on my TiVo Series3, TiVo HD, or TiVo HD XL DVR using a CableCARD?
- What is tru2way?
- What are the advantages of owning a tru2way™ device?
- What kinds of consumer electronics devices are planned for tru2way certification?
- Are CableCARDs still needed to support tru2way devices?
- Can I upgrade my customer-owned device to be tru2way capable?
Parental Controls
- What can I do to control what my child watches?
- Do you offer Parental Control to non-digital cable customers?
- What Parental Controls are offered to digital customers?
- Is my Purchase PIN the same as my Parental Control PIN? If I modify one does it change the other?
- How can I learn how to use Navigator to activate parental controls?
- What is a V-Chip?
- Where can I find information on program ratings?
- How do I determine if a channel, show or time period is blocked by Parental Control?
- Is there a list of the Blocked Channels and Blocked Ratings I have selected in the Blocking Settings option?
Enhanced TV
HDTV
Cable Service Troubleshooting and Service Problems
- How do I reboot my cable set-top box?
- How do I fix reception problems on my TV?
- What should I do if I'm not getting a picture when I order Movies or Premiums On Demand?
- What should I do if channels are missing?
- What should I do if the sound is in a different language or distorted?
- Whenever I select a Movie On Demand, I press the play button but the VCR or DVD button lights up and the movie doesn’t play. How do I fix this?
- What happens if my cable equipment needs repair?
- Does Time Warner have a 24-hour repair line available?
- What if only one TV is not working?
- If my cable set-top is broken, may I exchange it at a Time Warner office?
- What if I have no sound only on one TV?
- My set-top box is flashing 8's, what should I do?
- Why am I continually getting "One moment please message" on some channels?
- What if one of my DVR buttons is not working or if a Movies on Demand program does not appear on the correct channel?
- What should I do if my remote control is not working?
DVR (Digital Video Recorder)
- What is a Digital Video Recorder (DVR)?
- What is the difference between a DVR and a TiVo?
- Do I have to buy any DVR equipment?
- How many hours of programs can I record with a DVR?
- Do I have to sign a contract or pay a cancellation fee for a DVR?
- Can I use my VCR/DVD player with a DVR?
- Can I pick up a DVR at any Time Warner office?
- Does a DVR-enabled set-top box cost more than a digital cable set-top box?
- Where can I find user manuals?
- Do I need Digital Cable to get DVR?
- Can I record from my DVR to my VCR or recordable DVD player?
- Do I have control over setting DVR program recording priorities?
- Can I use DVR on all the TVs in my home?
- What does a DVR do?
- Does DVR service tie up my phone line?
- How can I find out how much memory I have left on my DVR?
- Can I use the Navigator remote to fast forward or rewind through On Demand programming in 15-minute increments?
- How do I use the fast forward (FF/SKIP) and rewind (RR/JUMP BACK) features?
- How do I record my favorite series?
- How do I record programs on a specific channel for a pre-determined block of time?
- How do I adjust the recording start and stop times for a scheduled DVR recording with the Navigator?
- How do I verify my show is being recorded or has been purchased?
- How do I know if there is a conflict?
Customer Care Channel
- What is the Customer Care Channel and what are the benefits?
- How much is Time Warner Cable Customer Care?
- Can I access the Customer Care Channel with a basic cable subscription?
- Are the transactions secure?
- Can I make a payment on any TV at home?
- Can I make a payment on a neighbor’s TV?
- Can I pay only a portion of the total amount owed?
- Does this Customer Care Channel generate a receipt or confirmation number?
- What payment methods are accepted?
- What if I want to update or cancel a recurring credit card payment?
- How soon is a payment applied?
- When are recurring payments charged?
- What if there is an error message on the screen?
- Will I still receive a paper copy of my statement through the U.S. mail?
Programming
Switched Digital Video (SDV)
- What is a Tuning Adapter?
- What is Switched Digital Video?
- Why would I need a Tuning Adapter?
- Does the Tuning Adapter work with all models of TiVos?
- Will I continue to get the channels I have now if I don’t get a Tuning Adapter?
- Can I continue to receive your service and choose not to get the Tuning Adapter?
- How do I get a Tuning Adapter?
- Will there be an additional charge on my bill?
- I have a CableCARD TV. How can I get a Tuning Adapter for my TV?
- Are there any services I won’t be able to get after I have the TiVo Tuning Adapter installed?
- Is there any way to receive more channels by just changing the CableCARD I have?
- Can I hook one Tuning Adapter up to more than one TiVo device?
Remote DVR Manager
- What is Remote DVR Manager?
- Who is eligible to receive Remote DVR Manager service?
- Where can I find the Remote DVR Manager on the Internet?
- How do I register for Remote DVR Manager?
- Will I need a Time Warner Cable User Username and Password to sign-in to Remote DVR Manager?
- How do I set up a Time Warner Cable Username and Password?
- Can I use my PayXpress Account Username and Password to sign in to DVR Manager?
- Can I use my Call History Username and Password to sign in to DVR Manager?
- Can I use my cell or mobile phone to access Remote DVR Manager?
- How do I launch my Remote DVR Manager from my cell phone?
- How much does Remote DVR Manager service cost?
- What can I do with Remote DVR Manager?
- Do I need to get a new DVR set-top box or buy additional equipment?
- Can I watch the TV programs I recorded from my home DVR on the Internet?
- What should I do if I am unable to open Remote DVR Manager or I get an error message?
- Will Home TV Listings appear in the same grid format as my home guide appears?
- How will I know if a recording has been scheduled?
- Can I determine where to schedule a recording if I have more than one DVR at home?
- Can I record an entire TV series?
- Can I see all my Scheduled Recordings set on my home DVR(s) from my computer or mobile phone?
- Will I receive the same channel line-ups as displayed on my home DVR?
- Can I schedule a show that is currently airing?
- How will I know if another person in my home has scheduled a recording?
- Can I cancel a scheduled recording from my computer or mobile phone?
- If I have multiple DVRs, how can I identify each one of them?
- Can I rename a DVR instead of using the MAC/number address?
- Can I record On Demand programs or movies?
- After I schedule my recording remotely, how long does it take to show up on my DVR at home?
- Can I delete an already recorded program from my DVR while I’m at the office?
- What internet browser do I need for Mobile access?
- Do I have to download anything to use Remote DVR Manager?
- If I’m programming a show from my mobile phone and a call comes in, will I lose my place?
- Can I see more information, like a show description, from my computer or phone?
On Demand
Retransmission Consent
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All High Speed Online FAQs
E-mail Accounts
- What are the SMTP and POP mail servers for Road Runner (needed for email software such as Outlook, Entourage and Thunderbird and wireless handhelds such as Blackberry, I-phone and Treo)?
- How many e-mail mailboxes/accounts am I entitled to?
- How do I create a Road Runner e-mail account?
- How do I set up sub-accounts in Road Runner?
- How do I access my Road Runner e-mail?
- Can I access my Road Runner e-mail when I am away from home?
- Are there any e-mail restrictions?
- How do I change my Road Runner password?
- What should I do if I lose my Road Runner password?
- Does Road Runner scan incoming e-mail for viruses?
- How do I retrieve my Road Runner master account username?
- What is Road Runner Web Mail?
- How do I use Road Runner Web Mail?
Game Console Installation
- How do I connect my game console to the Internet?
- What is an Ethernet cable?
- What is a hub/router?
- Do I need software to set up my Sony PlayStation 2 to run over the Internet?
- Do I need software to set up my Microsoft XBox to run over the Internet?
- Can I use a USB Cable Modem for my game console?
- Where I can get technical support for my game console?
- Can I order a High Speed Online connection for gaming only?
Internet Cable Modems
- What advantages does Road Runner have over dial-up and DSL services?
- Can I purchase my own Internet cable modem?
- What cable modems can be used with the Road Runner service?
- Am I able to purchase a modem directly from Time Warner Cable?
- Can I get a discount if I buy my own cable modem?
- Can I still purchase my own modem even if I have Time Warner Cable Digital Home Phone modem?
- Do I need a special modem for my Time Warner Cable Digital Home Phone and Road Runner?
- How do I check my Cable Modem ID (MAC Address)?
Moving or Transfer of Service
Parental Control
- What Parental Control does Road Runner offer?
- Does Parental Control block all forms of Internet access? What about AIM or MSN Messenger?
- How much does Road Runner Parental Control cost?
- How do I download Parental Control?
- What are user profiles and how do they work in Road Runner Parental Control?
- Does Parental Control track everyone’s web usage?
- What content can the Administrator control?
High Speed Online Basics
- Does Road Runner require a phone line? Will it save me money?
- How does Road Runner work?
- Where is Road Runner available?
- How do I get the Road Runner service?
- Do I have to subscribe to cable to get the Road Runner service?
- What features does Road Runner offer?
- Where can I get user guides and additional help on Road Runner?
- Do you have to sign a contract for the Road Runner service, and is there a fee for canceling the service?
- Can I talk on the telephone while using the Internet cable modem?
- Can I watch cable TV while using my Internet cable modem?
- What is Road Runner Lite?
- How much does Road Runner Lite cost?
- What is Road Runner Turbo?
- How much does Road Runner Turbo cost?
- Is Road Runner available for my business?
- Why should I choose Road Runner High Speed Online for my business?
- Can I access Internet gaming sites through Road Runner?
Web Browsers and Internet Service Providers
- What web browser does Road Runner use? Can I use any browser I want?
- How do I set my home page to Road Runner in Internet Explorer?
- How do I set my home page in Firefox?
- I currently use an Internet Service Provider. Do I still need that provider in addition to my Road Runner service?
- Is AOL free for High Speed Online customers?
- How do I setup my web browser?
Security
- Can other people see what is on my computer hard drive?
- Does Road Runner offer protection from viruses, worms and spyware (antivirus/firewall/pop-up)?
- Can other Road Runner users see the data I send and receive? What about security on the system?
- How secure is Wireless Road Runner/Wireless Home Networking in preventing others from using my access?
- What is Road Runner's policy on blocking customer access to Internet sites or email messages?
- Should I disconnect from the Internet when I'm not using it?
- How do I report a security violation?
- What is Identity Theft?
- How do I report e-mail abuse?
- How can I learn more about Road Runner Security?
- My computer is sending out spam. How do I block outbound port 25 traffic?
Self-Installation
Service Problems
- What should I do if I can't connect to the Internet?
- What do I do if I get a new computer?
- Do you offer a live technical chat for Road Runner customers who need help?
- If my modem has no power, may I exchange it in a local office?
- If my cable goes out, does my Internet go out too?
- If I am having problems with my Road Runner Service, where can I get additional online help?
Speed
- How fast is Road Runner?
- Is Road Runner Lite faster than dial up?
- How will multiple users affect the speed of my Internet cable modem?
- I would like to upgrade/downgrade my Road Runner Package (speed level), how long does it take for this to take effect?
Speed Test
- How Is Internet Speed Measured?
- How Do We Measure Speed?
- What Affects Speed?
- Where can I find the speed test?
- Why can’t I access the Speed Test?
- I'm on my Time Warner Cable High Speed online account and still cannot access the Speed Test. What should I do?
- How does the Speed Test know where I am?
Wireless Road Runner and Wireless Home Networking
- What is Wireless Road Runner/Wireless Home Networking?
- How fast is Wireless Road Runner and Wireless Home Networking?
- Will choosing the Wireless Roadrunner/Wireless Home Networking solution affect the speed and/or quality of my Internet connection on any of my computers?
- Is Wireless Road Runner/Wireless Home Networking available for Macintosh?
- Does Time Warner Cable offer a wired version of Home Networking?
- How do I sign up for Wireless Road Runner?
- Do I have to buy any additional equipment for Wireless Road Runner/Wireless Home Networking?
- What are the system requirements for Wireless Road Runner/Wireless Home Networking?
- Can I install Wireless Road Runner/Wireless Home Networking myself?
- Do you provide technical support for Wireless Roadrunner/Wireless Home Networking?
- How many computers can I have connected to one wireless modem?
- What is the range of the wireless cable modem?
- What are the factors that may interfere with my wireless connection?
- What is the difference between Time Warner Cable's Wireless Roadrunner/Wireless Home Networking routers and others that can be bought at retail outlets?
- Can I use my own wireless adapters?
- What are the different standards that Time Warner Cable offers? What is the difference between them?
- What is Wi-Fi?
- Is a LAN the same as an Internet home network?
- Where can I get information about deploying a Local Area Network (LAN) in my home?
- What is Road Runner's policy on peer-to-peer File and Print sharing?
- How many computers can I link together?
- Can I share files between my PC and Macintosh on my home network?
- Can I still choose the ISP with high speed cable of my choice or must I buy Road Runner to get Wireless Home Networking?
- How much does Wireless Home Networking cost?
Wideband Internet
- What is Time Warner Cable Wideband Internet?
- What speeds will be offered when Time Warner Cable Wideband Internet has launched?
- How can I upgrade my High Speed subscription to Time Warner Cable Wideband Internet?
- Are all of Time Warner Cable’s upload and download speeds guaranteed?
- May I use my own modem with Time Warner Cable’s Wideband Internet service?
- May I install Time Warner Cable Wideband Internet at my home?
- What are the minimum system requirements needed for Time Warner Cable Wideband Internet?
- How many e-mail accounts will be provided with Time Warner Cable Wideband?
Time Warner Cable WiFi
- How do I login to Time Warner Cable WiFi?
- What if I can’t login?
- How do I retrieve my username and/or change or learn my Road Runner password?
- Do I need any special software to connect to Time Warner Cable WiFi?
- Which web browsers can I use to login to Time Warner Cable WiFi?
- Which operating systems can I use with Time Warner Cable WiFi?
- I see the Time Warner Cable WiFi SSID and still can't connect. Why?
- I am sitting at my local coffee shop and having trouble connecting to Time Warner Cable WiFi. Does Time Warner Cable WiFi work indoors?
- What is WiFi?
- How many access points make up a WiFi zone?
- How far does each access point reach?
- How can I tell if I am in a Time Warner Cable WiFi zone?
- Is Time Warner Cable WiFi available outside of the Time Warner service area?
- Can I send e-mail when connected to Time Warner Cable WiFi?
- Can I stream audio or video when connected to Time Warner Cable WiFi?
- How secure is Time Warner Cable WiFi?
- Are there security tools that I can use with Time Warner Cable WiFi?
- What are firewalls?
- Is File Sharing safe?
- Is my computer secure?
- I feel like people are reading over my shoulder, how do I handle that?
- What is Virtual Private Networking (VPN)?
- Any other tips?
- I’m a Time Warner Cable Wideband Internet customer. Can I also access free Time Warner Cable WiFi?
- How do I connect to Time Warner Cable WiFi?
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All Digital Home Phone FAQs
Billing
- Are there extra charges associated with Digital Home Phone service?
- If I sign up for Digital Home Phone mid-month, will I be charged the entire monthly fee?
- How is Digital Home Phone billed? Separately or with my other Time Warner Cable services?
- Does Time Warner Cable’s 30-day, money-back guarantee apply to Digital Home Phone?
- What if I want to change the name on my Digital Home Phone bill?
- What are the rates for international calls?
- Why am I being charged for International Long Distance calls when I never call outside the United States? (809 area code scam)
- What kind of taxes will I be charged?
- Why am I still receiving bills from my former phone company?
- Will I receive a separate bill for Digital Home Phone service?
- What kind of fees will I be charged?
- Will I be provided with a detailed breakdown of my Digital Home Phone call activity?
Call History
- Why am I being asked to reregister when I use the web to review my Digital Home Phone call history? Why do I have to change my username and password?
- The web page I use to look at my call history looks different. Has the way I review my call history changed?
- Can I create a user profile for other members of my family?
- How do I update my Profile?
- I have already re-registered for the new website how do I change my password?
- How do I change my email address?
- How do I change the security questions for my account?
- Where do I find the phone numbers for my account?
- Where do I find the call detail for my IOP calls?
- How do I access my Call History?
- What options are available for viewing my Call Detail records? i.e. printed at local office, online.
- Is my online call history immediately up to the minute?
- What calls are shown in the online "View my call history"?
- What if I want records of inbound calls or calls not shown here?
- What if the website won't accept the answer to my security question for password reset?
- What do I do if I receive an error?
- My login does not work when I try to access PayXpress what do I do?
E9-1-1
- Can I call 9-1-1 with Digital Home Phone?
- What is Enhanced 9-1-1 (E9-1-1) and what is the difference?
- Do I have to sign up for E9-1-1?
Features
- Digital Home Phone Quick Reference Guide [PDF]
- What are some of the popular calling features?
- How do I cancel Call Waiting?
- How do I use Call Forwarding?
- How do I use Call Waiting?
- How do I use 3-Way Calling?
- Is there a charge for 3-Way Calling?
- How do I use Caller ID?
- How do I use Speed Dial?
- How do I use Caller ID Block?
- How do I use Caller ID Restore?
- How do I use Call Waiting Caller ID?
- How do I use Anonymous Call Reject?
- How can I block extra call charges?
- How can I list/unlist my information on the Directory Listing and Directory Assistance Listing?
Fraud Prevention
- What is the "809 Area Code Phone Scam"?
- What if my service is changed without my permission?
- What is "Slamming"?
Installation and Service
- Do I have to buy any additional equipment to use Digital Home Phone?
- Do I have to keep the Digital Home Phone modem in a specific location?
- Do I need to be home for the installation of Digital Home Phone?
- Does Time Warner Cable provide technical support for Digital Home Phone?
- Does wireless Internet service work with Digital Home Phone?
- How long will it take for my Digital Home Phone to be installed?
- How will I know when my Digital Home Phone has been activated?
- What should I do if I cannot be home for my Digital Home Phone installation appointment?
- Should I wait to disconnect my current home phone service until Digital Home Phone installed?
- Can I disconnect my current phone service once Digital Home Phone has been installed?
- If my cable gets disconnected for non-payment, will my phone still work?
- Will my Digital Home Phone work if my electricity goes out or if there is a cable TV outage?
- Who maintains the modem used for Digital Home Phone?
- I was not at home for my Digital Home Phone service installation and now my phone is not working. What should I do?
- Do I need a special phone for Digital Home Phone service?
- Can I use my existing cordless home phone with Digital Home Phone service?
- Will my monitored security system work with Digital Home Phone service?
- Will my Caller IQ phone with Low Cost Routing (LCR) feature (included in some phones made by Sharp, Casio, and Panasonic) work with Digital Home Phone service?
- Will my dial-up Internet Service Provider work with Digital Home Phone service?
- Will Digital Home Phone service work with Home Networking?
- Will my fax machine work with Digital Home Phone service?
- Will my answering machine work with Digital Home Phone service?
- Will my Caller ID display work with Digital Home Phone service?
- Does Digital Home Phone service offer Voicemail?
- Does Digital Home Phone service offer a calling card?
International OnePrice
- Can I use my calling card for international calls with Digital Home Phone?
- Are Call Forwarding and Three Way Calling available for international dialing?
- Can I call mobile telephones in other countries using the International OnePrice calling plan?
- What countries are included in the International OnePrice Calling Plan?
- Do I need to subscribe to the International OnePrice calling plan to make international calls?
- How can I check my usage for the International OnePrice calling plan?
- What is the maximum calling time limit for the International OnePrice calling plan?
- How will I know when I have reached the 1,000 minutes threshold for International OnePrice?
- Is there another way to tell how many International OnePrice (IOP) minutes I have used? How frequently is this updated?
Long Distance
- Can I make long distance calls with Digital Home Phone?
- How do I dial an international call with Digital Home Phone?
- What is the benefit of getting unlimited local and long distance calling in the United States and Canada from Digital Home Phone?
- Are calls to U.S. Territories included in Digital Home Phone unlimited long distance calling service?
Moving or Transfer of Services
- Can I move my phone-enabled cable modem from one home to another?
- Is there a charge to transfer my phone number from my current provider to Time Warner Cable?
New Number
- Can I select my phone number?
- Am I able to change my phone number if I don't like the number given to me?
Phone Compatibility
- Do I need a special phone for Digital Home Phone?
- Can I use my existing cordless home phone with Digital Home Phone?
- Will my answering machine work with Digital Home Phone?
- Will my Caller ID display work with Digital Home Phone?
- Will my fax machine work with Digital Home Phone?
- Will my monitored security system work with Digital Home Phone?
- Will Digital Home Phone interfere with my wireless home networking or vice versa?
Keeping Your Phone Number
Private Listing
Product Information
- What is Digital Home Phone and what does it offer?
- How much does Digital Home Phone cost?
- Do I have to subscribe to other services from Time Warner Cable to get Digital Home Phone?
- Is Digital Home Phone a VoIP service?
- Does Digital Home Phone offer a distinctive ring like my current provider?
- Can I connect all the phones in my home to the service?
- Can I use my high speed modem to access the Internet and talk on the phone at the same time?
- What will happen to my DSL service when I switch to Digital Home Phone?
- Will I hear a difference in quality using Digital Home Phone?
- Can I receive collect calls with Digital Home Phone?
- Can I order more than one phone line with Digital Home Phone?
- What is the difference between Home Phone, Digital Phone, and Digital Home Phone?
Second Line Service
- What is Second Line service?
- Will I get all the same calling features with Second Line as I do with Digital Home Phone?
- How much does it cost to add Second Line service?
- How is Second Line installed?
- Can I get Second Line service and keep my regular phone line?
- Can I transfer my current non-Time Warner Cable Second Line over to Time Warner Cable?
- Is Voicemail available with Second Line?
- Can I turn off Caller ID on TV alerts for just one line?
- How will the Second Line interact with Caller ID on TV?
- Can the Second Line directory listing be different from the primary line?
- What if both phones ring at the same time, which call will display on Caller ID on TV?
- What will show in the "Received Calls" history screen on my TV?
- Can I get Digital Home Phone Local on my Second Line?
Troubleshooting and Service Problems
- If my modem isn't working, can I exchange it at my local cable office?
- Who should I call if I have a problem with my Digital Home Phone?
- What if I don't have a dial tone?
- What if my Digital Home Phone is not working correctly?
Voicemail
- Does Digital Home Phone offer Voicemail?
- How do I set up my Voicemail?
- How do I set up my Voicemail?
- How do I retrieve my Voicemail?
- What is my Voicemail access number?
- Am I able to get more than one Voice Mailbox like I have with my current provider?
- Are there storage limits to Voicemail?
- How long of a Voicemail message can my callers leave?
- How long of a Voicemail greeting may I record?
- How many call-waiting "beeps" will I hear before the call will go to Voicemail?
- How many rings before my calls go to Voicemail?
- Can I listen to my Voicemail messages via the web?
- If I get my Voicemail greeting, can I interrupt it and login to listen to my messages?
- How do I know if I have new Voicemail messages?
- How do I know when I'm close to a full Voice Mailbox?
- I have Caller ID Blocking and Anonymous Caller Reject (ACR), how do I retrieve my Voicemail messages?
- How long are my Voicemail messages kept before being deleted?
- Can callers mark Voicemail messages they leave as urgent?
- How many Voicemail messages can I have?
- I entered my PIN incorrectly three times and now I’m locked out of my Voicemail, how do I get it restored?
- Do I have to use a PIN for Voicemail (PIN SKIP)?
- If I use PIN SKIP will my Voicemail still be secure?
- What is the default PIN for logging into Voicemail?
- What should I select as my Voicemail PIN?
- What Voicemail greetings can I customize?
- What will happen when my Voicemail box is full?
- How can I listen to my Voicemail messages?
- When I’m at home can I dial *98 to access my Voicemail instead of dialing my home phone number?
General Questions
- Is there a fee to switch to Digital Home Phone service?
- Who can get Digital Home Phone service?
- How much will I save with Digital Home Phone service?
- What is Digital Home Phone?
- What does Digital Home Phone service from Time Warner Cable offer that my current phone service may not?
- Can I choose my own Long Distance Carrier?
- How do I make a long distance call with Digital Home Phone service?
- Can I make international calls with Digital Home Phone service?
- Is there a phone number I can call or a web site I can visit to learn more about Digital Home Phone service?
- What does Digital Home Phone service offer?
- Why is such an emphasis put on security when I'm trying to get to my information?
- If I need my customer code, where can I find it?
Porting Number
Chile Call Credit Program
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All Road Runner Mobile FAQs
Road Runner Mobile Basics
- What is the Time Warner Cable mobile network?
- What does 4G refer to?
- What is WiMAX?
- How fast is the 4G Mobile network?
- How fast is the 3G network?
- Where is 4G available?
- What services are available on the mobile network?
- How is Road Runner Mobile™ different from regular Road Runner High Speed Online Internet service?
- Is Road Runner High Speed Online required to order Road Runner Mobile™ service?
- Where can I use Road Runner Mobile™ service?
- Where can I purchase Road Runner Mobile™ service?
- I have a 4G WiMAX ready laptop. Can I sign up for Road Runner Mobile™ service on my laptop?
- Does Road Runner Mobile™ offer roaming?
- Will my service work with my VPN?
Mobile Devices
- What kind of mobile devices work with Road Runner Mobile™ service?
- What is a Road Runner Mobile™ Card?
- What is a Road Runner Mobile™ Hotspot?
- What is a 4G Enabled device?
- Will Road Runner Mobile™ service work with my Macintosh computer?
- May I use my Mobile Card with other 4G providers?
- Can I activate service on a previously owned Time Warner Cable mobile device?
- Do you offer insurance for my device?
- Does my Mobile device have a warranty?
- How is a Road Runner Mobile™ Hotspot different than a home router or a Mobile Card?
- What kinds of devices can the Road Runner Mobile Hotspot connect to?
- How can I make sure my Road Runner Mobile Hotspot device connection is secure?
- Can I control who uses my internet connection around me when using my Road Runner Mobile Hotspot device?
4G WiMAX Ready Laptops
- What is a 4G WiMAX ready laptop?
- How will I know if my laptop will work with Road Runner Mobile™ service?
- Can I upgrade my laptop software so that it’s compatible with Road Runner Mobile™?
- How do I sign up for Road Runner Mobile™ if I have a 4G WiMAX embedded laptop?
- If I already have a 4G WiMAX Enabled laptop, do I need to purchase a Road Runner Mobile™ Card in order to sign up for service?
- What kind of service plans are available for my 4G Enabled device?
- Where can I purchase a 4G Enabled laptop?
- Do I need to sign a contract to begin a service plan with my 4G Enabled laptop?
- What if I have a Mobile Card and I then purchase a 4G Enabled laptop?
- How can I learn more about 4G WiMAX Enabled laptops?
Service Plans
- Do my Road Runner High Speed Online and Road Runner Mobile™ services share the same plan?
- I have wireless home networking with my Road Runner High Speed Online service. Will Road Runner Mobile™ work with it?
- Do I have to sign a service plan contract to use Road Runner Mobile™?
- Where can I track my mobile data usage?
- How much am I charged for overages?
- How does roaming work with my service plan?
Features
- What additional Road Runner features can I expect when I sign up for Road Runner Mobile™?
- What is Mobile Manager, and how do I access it?
- What is the Connection Manager?
- Does Road Runner Mobile™ include security tools?
- How do I obtain and manage my Road Runner email account?
Connection Manager
- What is the Connection Manager?
- How do I install the Connection Manager?
- How do I open the Connection Manager?
- I have a new computer, where can I download the Connection Manager?
- What happens when my connection switches between 4G and 3G?
- I cannot connect to the Internet via 4G, 3G or Wi-Fi. What should I do?
Billing and Payment
- How do I pay my bill or see my billing statement online?
- Will my Road Runner Mobile™ account be billed with my other Time Warner Cable services?
- Will my bill show me how much data I am using?
Equipment Protection Program
- What is the Equipment Protection Program?
- How much does the program cost?
- How do I make a claim under the Equipment Protection Program?
- Will I have to pay a deductible?
- How do I return a defective device?
- How do I activate my new device on replacement?
- How many claims can I make in one year?
Returns and Lost Equipment
- What is the Risk Free Guarantee?
- How do I return my device under the Risk Free Guarantee?
- What do I do if I have not received a Return Management Authorization kit?
- Is my device covered under warranty?
- How do I submit a warranty claim?
- What happens if I lose my device while I am under contract?
- Will I have to pay the Early Termination Fee if my device is lost or stolen?
Policies and Programs
- Where can I review the Wireless Data Service Agreement and the Terms and Conditions for this service?
- Where can I review the Acceptable Use Policy?
- Is a credit check required for Road Runner Mobile™ service?
- Is a contract required for Road Runner Mobile™ service?
- What happens if I cancel my contract early?
- What is the Early Termination Fee?
- Do I have to pay the full Early Termination Fee if I cancel early?
- Is my Road Runner Mobile™ service contract the same as my Price Lock Guarantee contract?
- How much is the activation fee?
- How many devices can I have under my account?
Rebates
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All Equipment and Instruction Manuals FAQs
Digital Cable Boxes
Remotes
- Moxi
- Configuring Remote Controls [PDF]
- Cyclops TWRC 2200 Remote [PDF]
- Digital Remote TV Codes [PDF]
- Digital Remote VCR Codes [PDF]
- Intuitive Remote [PDF]
- Navigator Remote [PDF]
- Scout URC-21XXX23XXX Remote [PDF]
- SmartREMOTE User Guide [PDF]
Standard Cable
- Cable Converter Boxes [PDF]
- General Instrument CFT 2200 Converter [PDF]
- MediaDek Converter [PDF]
- Power and Safety Checklist [PDF]
High-Speed Online Modems
Home Networking
Remote DVR
Home Security
- Envoy NT9010 [PDF]
- Honeywell (formerly Ademco) Vista 10 [PDF]
- Honeywell (formerly Ademco) Vista 15P [PDF]
- Honeywell (formerly Ademco) Vista 20 [PDF]
- Honeywell (formerly Ademco) Vista 15 [PDF]
- PC1500/PC1550 [PDF]
- Power832/PC5010 [PDF]
Road Runner Mobile
Hookup Diagrams
- Basic Cable-Ready TV Hookup with a Cable Converter
- Basic TV Hookup without a Cable Converter
- Basic TV Hookup with a Cable Converter
- Connecting a Tuning Adapter to your TiVo HD DVR [PDF]
- Connecting existing High-Speed Internet subscribers with game consoles
- HD converter to HDTV and VCR
- HD converter to HDTV
- HDMI Diagram
- HDMI to DVI Connection
- Home Theater Setup
- TV, Stereo, VCR and DVD or Game Console Hookup
- VCR Hookup
- Video Game System Hookup Diagrams
